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JoyLot.com strives to deliver the largest selection of top quality designer products including, Sunglasses, Fragrances, Watches, Jewelry, Electronics, Fragrances & more. Buy Online! Contact us at 800-393-5050
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Frequently Asked Questions

If you are a customer in need of support please look through the FAQ's for an answer to your question.

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  1. Satisfaction Guarantee
    Your satisfaction is guaranteed.

    JoyLot is an authorized online dealer and all items offered by JoyLot direct come with a full manufacturer warranty.

    What is our Return Policy?

    We offer a simple 30 day return policy.

    1. Company and Culture.
       
    2. Variety and Product Selection - Our direct relations with manufacturers and distributors, has given us the ability to offer you the Largest Variety and Selection available on the web. With our in-stock program, we are able to ship most products overnight to any destination within the US. We have also increased our catalog offering by adding certified JoyLot merchants to offer an ever-larger variety of products, sold and shipped directly to you by our certified JoyLot Merchants.
       
    3. Secure Shopping - JoyLot takes security very seriously. Purchases made using JoyLot.com to pay for JoyLot purchases are 100% Safe and transmitted using the latest SSL Encryption 
       
    4. Payments - JoyLot offers a variety of payment options. We have taken it to the next level by becoming a Visa Verified and MasterCard Secure along with American Express, Discover, and PayPal.
       
    5. BBB - JoyLot.com wants to give you an, even more, peace of mind, knowing that JoyLot.com has a Better Business Bureau A+ rating good.
       
    6. Authorized US/Worldwide Trusted Dealer and Distributor - JoyLot.com is proud to be an online dealer and partner with trusted distribution channels to assure you genuine brand name products.
       
    7. In The News - New York-based online retailer JoyLot.com has made its mission during this economic slowdown to offer consumers worldwide quality designer fashion labels at a fraction of the price. Some of the brands offered on the website include Dolce & Gabbana, Ed Hardy, Coach, Tag Heuer, Fendi, Dior, and even Betsey Johnson. Read Article.
       
    8. Volume Buying Power - Our volume buying power has given us the opportunity to offer you the best prices with all the manufacturer Rebates, Specials, and Promotions.
       
    9. Free Shipping - We pay for shipping most orders with a minimum of $25.00 and most with no minimums are shipped at no extra cost to you. (please check the JoyLot certified merchants shipping fees for details.)
       
    10. International Shipping - JoyLot.com ships worldwide. We offer a full range of shipping services using UPS and USPS to most destinations around the world. We also accept orders to all APO and FPO addresses.
       
    11. Returns - You may return most new, unopened items sold and shipped by JoyLot.com within 30 days of delivery for a full refund. JoyLot will even cover the shipping cost if the return is the result of our error or if you have received an incorrect or defective item. For full return policy click here. (Check the listing details policy tab for items purchased from third-party JoyLot.com certified merchants that do not fall under this policy.)
       
    12. JoyLot Buyers Protection Policy - JoyLot will assure your satisfaction with any JoyLot Certified Merchant Retailers purchased on JoyLot. (For full guarantee details click here)
       
    13. Joy of the Day - Every day JoyLot features items at incredible discounts and at unbeatable prices (discounts may be at up to 90% off retail price) along with Free Shipping. Items are updated daily and quantities are limited. Many items are sold up to Three Times on the net. All products are new and never used. We highly recommend that you seize the opportunity if you see a deal you like as it won’t last long. Once the deal is gone, it's gone.
    14. Contact Us - Help and advice is only a quick email or phone call away. Our knowledgeable staff will assist you with any questions you may have. We offer many ways to be reached for your convenience, by reaching us via email, chat or phone.

      Business Hrs.

      • Mon-Fri 9:30 am to 6:30 pm EST.

      Contacting Us.

      • Toll-Free: 1-800-393-5050
      • Dialing in the US: 1-631-938-1238
      • Fax: 1-631-406-4066
      • eMail: Contact Us and select the right department.

      Visit us:

      JoyLot, Inc.
      20 Dunton Ave
      Deer Park, N.Y. 11729

       

       

     

  2. Search By Seller

    Search by Seller, gives you the opportunity to see a list of the items a particular seller is offering for sale.

    To search by seller you must know the member's User ID or Email address to use this feature.

  3. Securing Your Account

    JoyLot's top priority is to offer you the best security possible. The following outline what you can do If you suspect an unauthorized party has accessed or has attempted to access your JoyLot account.

    First Check your email for any changes that may have taken place on your personal page.

    Second, check with family members and others who may use your account to verify that they did not make any changes. After you have done so, attempt to sign in to your account.

    • If you were able to sign in we suggest you do the following below.
    • If you are not able to sign in contact us for additional assistance
    1. Change your password on your personal account page.
    2. Change your Keyword and use a keyword you will be able to remember.
    3. Verify your personal contact information registered on your JoyLot account and change anything that isn't correct.
    4. Search for any active bids or listings that may be unauthorized.
  4. Sell my products
    Marketplace

     

    Welcome to JoyLot.com.

    Over the years we have added many brands and new exciting items to our online catalogue at unbeatable prices and top level customer service to our valued customers. As our orders volume grows daily and more shoppers check our website for all their shopping needs we are always looking to expand our products offering by adding more exciting brands and new products to our catalogue. We have added the ability to welcome professional business owners or individuals who pass our qualification requirements to list and expand their online sales volume by selling top quality products to our valued customers.

    JoyLot is a unique online marketplace that welcomes Trusted Sellers to sell on a safe reliable and cost-effective platform. Our merchants are reliable and professional as to our qualifications requirements. We welcome all seller types weather you are new to the online market or you are an established reliable merchant, selling on JoyLot.com is unique and profitable. Joy Lot staff will provide you with live support to get your account started, design your store and even walk you through the listing process. If you are looking to expand your online sales or earn additional income and feel you meet our requirements we invite you to apply now.

    JoyLot does not charge an upfront listing fee. But does charge a final sale commission fee. Please visit JoyLot fees for additional info.

    To establish a sellers account you are required to register as a normal user and click on the Register To Sell link. Please allow 3-5 business days for an account manager to contact you.

    Welcome to the JoyLot community.


    Who can sell on JoyLot.com Marketplace?

    We welcome trusted businesses or individuals that offer a variety of products and meet our guideline requirements.


    What type of products can I sell.

    At the moment only brand new non used or replica products are allowed to be sold on Joylot.com. The following new but refurbished or open box item are also allowed to be sold with the proper description and images. 


    What type of payment can I accept ?

    Every seller is required to accept one of the authorized payment types.

    • PayPal
    • Google Checkout
    • Authorize.net

    JoyLot payment process is fully confidential and all purchases will be processed using one of the following payment gateways with no access to any buyers credit card information.

    JoyLot does not save or share any financial information with it's sellers.


    Can I establish my own store name?

    Yes every approved merchant can establish their own store brand and customize it.


    What are the fees for selling on JoyLot.com?

    JoyLot does not charge an upfront listing fee. But does charge a final sale commission fee. Please visit JoyLot fees for additional info.


    I have completed my registration to Joylot.com, But I still cannot sell my products.

    A JoyLot.com team will evaluate your application and will contact you with results within 3-5 business days pending approval.


  5. Shipping fee charges.
    Every item being sold or offered on JoyLot has the shipping fees charges that JoyLot or it's merchants are charging. Most items are available to combine shipping. Shipping fees are charged by Item(s) or by Weight (for example)

    Fixed Rate Shipping Fee.

    • Base = If you buy an item that has the Base Fee charge you will pay the amount stated below the Base row.
    • + Additional Item = The additional item fee will be added for each additional item you buy from the seller in the same shipping group.
    • + Insurance = The insurance fee charge is offered by the seller, if there is an Insurance fee stated the fee will be charged for each item in your cart.
    • Insurance Option = If there is no amount stated and the insurance is included no additional charges will be added. If there is an amount and the option is requires you will be required to pay the insurance fees, if the insurance is optional you may decline or accept the insurance coverage option.

    If an items is offered and the shipping charge is a Base $4.95 + Additional Item at $1.95 and you buy 4 item your total would be $4.95 + $1.95 + $1.95 + $1.95 = $10.80

    If the insurance is included or optional you will not be charged any additional fees. However if you choose to insure or you are required to get insurance and there is a $0.50 insurance fee you will be charged an additional $0.50 for each item for insurance.

    If you want to buy multiple items and wish to combine shipping, buy all the items you want and then click on the Checkout link within your account

    (this shipping fees are for combine shipping items only from the same seller and the same shipping class.)

    ** Please note that the final price in your shopping cart prior to making a payment is your final grand total. JoyLot does not keep or save any credit card information. **

    Per Pound Shipping Fee.

    • Base = If you buy an item that has the Base Fee charge you will pay the amount stated below the Base row.
    • + Weight = If there is a fee in the + Weight row the fee will be added to your base charge and every additional item you add to your cart you will pay the + Weight charge only within the same shipping group.
    • + Insurance = The insurance fee charge is offered by the seller, if there is an Insurance fee stated the fee will be charged for each item in your cart.
    • Insurance Option = If there is no amount stated and the insurance is included no additional charges will be added. If there is an amount and the option is requires you will be required to pay the insurance fees, if the insurance is optional you may decline or accept the insurance coverage option.

    If you see an item you want and the Base is $4.95 + Weight $6.50 your total order for that one item is $11.45.

    To purchase multiple items and combine shipping. If the Base is $4.95 + Weight $6.50 and you buy two items your total will be $4.95 + $6.50 + $6.50 = $17.95 each additional item you add the Base charge will not be added to the checkout total and only the + Weight fee will be added.

    If the insurance is included or optional you will not be charged any additional fees. However if you choose to insure or you are required to get insurance and there is a $0.50 insurance fee you will be charged an additional $0.50 for each item for insurance.

    If you want to buy multiple items and wish to combine shipping, buy all the items you want and then click on the Checkout link within your account

    (this shipping fees are for combine shipping items only from the same seller and the same shipping class.)

    ** Please note that the final price in your shopping cart prior to making a payment is your final grand total. JoyLot does not keep or save any credit card information. **

  6. Shopping Cart

    The Add To Cart option allows you to add items to your shopping cart and pay for them at once. This option is great to buy multiple items and combine shipping charges.

    For detailed cost of shipping charges, add all the items to your cart and click on the Checkout or My Cart button on the top right of the JoyLot heather.

    Buying items from different seller, require separate checkout for each seller. Due to that each seller offers different shipping and payment options we are not able to offer one checkout.

    Every purchase made on JoyLot is 100% safe and secured. JoyLot does not save or keep any financial information. This gives you full safety to our shoppers assuring them the security and confidence. Neither JoyLot or any seller selling on JoyLot get access to any financial information when using JoyLot checkout. As soon as a charge or a purchase is transmitted our system verifies and approves the charge only. Upon a completion of a purchase the only information JoyLot or it's sellers get access to, is your billing, shipping and telephone number only.

    Read more about JoyLot safety and security.

  7. SSL
    "Security" once evoked images of gold and cash protected by armed guards and steel bars. On the Internet, information – not gold – is the precious resource. Locks and keys have given way to Public Key Infrastructure and steel bars to Firewalls.

    The Web lets you exchange data in seconds, but it also creates the risk of "spoofing," interception, and tampering. That's why solutions like privacy, encryption, digital certificates, and secure email are essential to everyone online, whether you're implementing an e-commerce site, posting confidential information on your intranet, or using your credit card to shop on the Web.

    When it comes to protecting yourself on the Web, you can't be too careful.

    Is It Safe to Shop on the Internet?

    When you shop on the Internet, you have the same concerns as you do when you use a catalog to shop over the telephone.

    • Impersonation: Is the business that takes receiving my order authentic?
    • Eavesdropping: Could someone "listen in" to my order and steal my credit card number?

    In the real world, you often give your credit card to cashiers or waiters, and you give out your account number over the phone when placing an order. Using your credit card number on the Internet is no more dangerous than these practices. In fact, it is often more secure to give out your account number over the Internet, because many sites work with your browser software to encode your transaction so if outside parties intercept it, they won't be able to read it.

    We counter security threats with a technology called SSL (Secure Sockets Layer). SSL is a set of rules followed by computers connected to the Internet. These rules include encryption, which guards against eavesdropping; data integrity, which assures that your communications aren't tampered with during transmission; and authentication, which verifies that the party actually receiving your communication is who it claims to be.

    To check a site's security status, look at the site's URL in your browser window. An "s" added to the familiar "http" (to make "https") indicates that SSL is in effect. In Netscape Navigator 3.0 and earlier, the broken key symbol in the lower-left corner of your browser window becomes solid when you are in secure mode. In Netscape Communicator 4.0 and 4.5, the padlock symbol in the corner, usually open, is closed in secure mode. In Internet Explorer 4.0, a closed padlock appears when you are in secure mode.

    If you're about to send information to a site that's not using SSL, your browser will warn you first.

    SSL protects your communications during transmission. However, you must also protect yourself by dealing only with Internet companies you are certain you can trust, just as you deal only with merchants who won't share your credit card numbers with others.

    The Federal Trade Commission is increasing its surveillance of Internet fraud, and the National Consumers League has created the Internet Fraud Watch, an online service for reporting frauds.

    Are Internet Banking and Investment Transactions Safe?

    Online banking and investment services, and your browser, also rely on encryption to protect the information in your transactions. Before your computer transmits your information to an online financial service, the information is encrypted - turned into code. When the information reaches its destination, it is decoded. Anyone who intercepts the information during transmission receives only gibberish. Online financial services also encrypt all information they transmit back to you.

  8. Submit Your Offer

    Items listed with the Make Your Offer option, allows you to offer a lower price on the item listed. If accepted you will have the option to buy the item and pay the accepted offer price.

    JoyLot is an authorized internet dealer for many designer brands. Some suppliers request from us not to display an item if it drops below a certain price. Some retail stores may also display a price, and you may ask the salesperson for a lower or on-sale price. At JoyLot, you can click on the submit your offer price to buy the item at a lower offered price.

    If you have already added the item to your cart for the full price, click on the My Cart button and delete the item from your cart. Once the item is removed from the cart you can make your offer and if your offer is accepted you will be able to continue with the checkout process.

    To Make Your Offer, you are required to be a JoyLot.com, registered member. To become a JoyLot registered member, only the following is required, email, user-name and a password.

JoyLot, Inc. BBB Business Review