JoyLot staff are happy to answer any questions or concerns you may have.

Business Hrs.

• Mon-Fri 9:30am to 6:30pm EPT.

Contacting Us.

From the United States:

• Toll Free: 800-393-5050
• Dialing in the US: 631-938-1238
• eMail: Contact Us and select the right department.

From The United Kingdom:

• Tel: +44 20 3239 5242

From Australia:

• Tel: +61 2 8003 3436

Write Us:

JoyLot, Inc.
P.O.Box 595
Hicksville, NY 11802-0595

We provide call back to our customers located in the U.S., Canada, Puerto Rico,Guam, U.S. Virgin Islands, France, Ireland, Italy, Spain and United kingdom. To request a call back simply enter your phone number in the call back box located on top left on www.joylot.com during business hours and a JoyLot representative will be happy to call you.

Before contacting us, please note that many answers to your most common questions can be answered on our FAQ and Policies section.

FAQ, Policies, Help

Returns and Exchanging

• Return Policy
• Shipping Fees Refund
• Restocking Fees on Certain Items
• Non Returnable Items and Returns of Opened or Over 30 Days
• Canceling or changing an order not yet shipped
• Damaged or defective Items
• Wrong or unordered item
• Missing items within your order
• Packing & Sending Your Return

Shipping and Delivery

• Shipping
• Shipping Time
• Shipping Fees
• Merchandise Grouping
• Weather Delays
• Shipping Restrictions
• Availability
• Tracking
• Undelivered or Wrong Address Packages

Payments and Pricing

• Payments & Security
• Check or Money
• Order processing time
• Pricing
• Price Guarantee
• Price Match
• List Price
• Order Confirmation

JoyLot.com does not operate under any similar-sounding names or misleading websites. We are the name you have come to trust when shopping online.

JoyLot is a registered trademark.