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JoyLot.com strives to deliver the largest selection of top quality designer products including, Sunglasses, Fragrances, Watches, Jewelry, Electronics, Fragrances & more. Buy Online! Contact us at 800-393-5050
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Frequently Asked Questions

If you are a customer in need of support please look through the FAQ's for an answer to your question.

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  1. Rapid

    JoyLot Rapid is a free shipping service from JoyLot.com, that gets your products to you faster than ever before. We now offer free JoyLot Rapid shipping on select products to eligible US states. Eligible items will display the shipping time to your shipping state which can take between 1-3 business days and delivered by the end of the day.

    Orders must be placed before 2:00 pm EST in order to ship the same day.  This service is available on selected items with the Rapid service icon. JoyLot Rapid delivery is only available on business days and excludes major holidays. Order received by 2:00 pm EST is required to pass our payment verification system for same-day shipping. For orders that have not passed our payment verification system by the cut off time, will be processed on the following day with the JoyLot Rapid shipping service.

    JoyLot Rapid service is not guaranteed during natural disaster conditions and weather-related delays.

    RX Prescription order may take up to 10 business days to process and will be shipped Free Rapid 2-Day.

    Click here to track your order.

    (JoyLot Rapid, is a trademark of JoyLot, Inc.)

  2. Register

    Registering on JoyLot is simple, easy and secured. JoyLot verifies every registered account to assure you safety and confidence.

    To register on JoyLot you must provide a valid email address to confirm your account. Upon registering, JoyLot will send you an email to confirm your account to assure validation of your email address. Once you have registered you will need to check you email account and validate the email that you will receive from JoyLot registration. Click on the validation link to validate your account and you will be forwarded to JoyLot.com. Completing the validation of your account enables you to shop on JoyLot.

    If you are having problems receiving your validation email, please check you Spam folder. To request your validation email to be sent again simply go to JoyLot.com and click on the login, enter your user name and password and the message will appear to resend the validation email. If you are still experiencing problems receiving the validation email, simply call us during regular business hours or go to our contact us page and select Account Login from the drop down menu.

  3. Register to sell

    JoyLot is a unique online marketplace that welcomes Trusted Sellers to sell on a safe reliable and cost-effective platform. Our merchants are reliable and professional as to our qualifications requirements. We welcome all seller types weather you are new to the online market or you are an established reliable merchant, selling on JoyLot.com is unique and profitable. Joy Lot staff will provide you with live support to get your account started, design your store and even work you through the listing process. If you are looking to expand your online sales or earn additional income and feel you meet our requirements we invite you to apply now.

    JoyLot does not charge an upfront listing fee. But does charge a final sale commission fee. Please visit JoyLot fees for additional info.

    To establish a sellers account you are required to register as a normal user and click on the Register To Sell link. Please allow 24-48hrs for an account manager to contact you.

    Welcome to the JoyLot community.

  4. Returns and Exchanging

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    Your shopping experience is our top priorit. It must be a Joyful one, and we guarantee it. If you’re not perfectly satisfied, you may request a return for your item(s) within 30 days. Use our easy return process to print a return label.

    Free returns apply to selected products listed with the free returns option.

    RETURNS & EXCHANGING

    Business Address and Hrs.

    • Our Warehouse and Shipping Center
      JoyLot Inc.
      20 Dunton Ave
      Deer Park, N.Y. 11729

    • Hours of operations:
      Mon-Fri 9:30 am to 5:30 pm EPT.

    • Toll-Free: 800-393-5050

    • Tel: 631-938-1238

    • eMail: click Contact Us and select a department.

    Return Policy

    You may return new items sold and shipped within 30 days of delivery for a full refund. JoyLot will even cover the shipping cost if the return is the result of our error or if you have received an incorrect or defective item.

    We'll cover the return shipping for items listed with the free return badge. If you purchased an item that is eligible for free returns and the free return is listed for that item on your invoice. You may return the item within 30 days by printing the free return shipping label that will be provided to you in your Joylot account. 

    For items sold and shipped by JoyLot approved third-party, the same 30-day return policy applies for unused and unworn items.

    Return refunds are processed daily and can take up to 3 days after receipt of your return. Every return is subject to inspection, we'll notify you via e-mail once we have completed your return process. Please allow up to one billing cycle to appear on your credit card statement.

    All refunds will be credited to the original payment used to place your order.

    Extended Holiday Return Policy

    For items purchased between November 1 and December 31, the deadline to return them is extended until January 31. (excluding unreturnable final sale items)

    Sunglasses, Eyeglasses or Prescription by JoyLot

    Order Cancelation Policy

    RX prescription orders may be canceled within 3 hours of the original order time. Once our lab begins the process of an RX order the lenses are none refundable.


    JoyLot Marketplace Retailers Policy

    All orders other than JoyLot user-id, are purchased from one of our Certified Merchant Retailers.

    Each Certified Merchant Retailers has its own cancellation and returns policies and you must contact the Merchant directly if there is a problem with your order. To contact your Merchant Retailer, click on the My Account link and you will find the Merchant Retailers contact information. Prior to buying an item from one of JoyLot's Merchant Retailers, Click on the Return Policy tab in the item details page.

    Items purchased from a Certified JoyLot Merchant cannot be returned to JoyLot.com. You must return your purchase to the Merchant Retailer in accordance with their returns policy.


    Shipping Fees Refund

    Shipping fees paid when placing your order are non-refundable. If you return an item(s) from an order received Free shipping, the original shipping saved associated with the return will be deducted from the refund amount.

    To return your order using our printed postage-paid label or a shipping label issued by customer service, the cost of the shipping fees will be deducted from your refund. If you will cover the shipping cost to send back the package to JoyLot, the shipping fees are non-refundable.

    If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.


    Restocking Fees on Certain Items

    Certain items sold and fulfilled by JoyLot are subject to a restocking fee and restocking fees may vary. The restocking fees for certain items are as follow.


    Non Returnable Items and Returns of Opened or Over 30 Days

    Items returned over 30 days from date of delivery date by the shipping carrier are non returnable and if approved a restocking fee of 50% will be deducted from your refund total. Over 30 days unapproved returns may subject to a shipping fee in order for us to ship the package back.

    Non refundable items are:

    • Opened unwrapped CD, DVD, VHS, Tape, Software, Video Game, Cassette Tape, and Records.

    • Computer laptops and desktops more than 30 days after delivery

    • Any product missing the serial number or UPC

    • Any items not in its original condition damaged, or missing parts not due to our error.

    • Items not in its original packaging or missing booklets or instruction books.

    • Items that are classified as hazardous materials or use flammable liquids or gases

    • Items purchased from sellers other than JoyLot.com

    • Health and Personal Care Items

      • Cholesterol monitors

      • Diabetic/glucose monitors

      • Fragrances

      • Sex & Sensuality items

      • Thermometry

    • Sunglasses, Eyeglasses or Prescription by JoyLot (Learn More)

    Wrong Order or Missing Parts

    JoyLot will stand behind its orders sold or fulfilled by JoyLot. If a problem arises with an order you have received for JoyLot or fulfilled by JoyLot, we certainly want to help and resolve any problems that may arise.


    Canceling or changing an order not yet shipped

    Order not yet entered or shipped may be canceled and or exchanged. To cancel or exchange an order will require direct contact via phone prior to shipping your order.

    Please note: Whenever exchanging an item may delay your order and it's delivery time. Due to the amount of packages shipped daily we cannot and do not guarantee to pull an order after it has entered the shipping process.


    Damaged or defective Items

    If you have received a damaged or defective item, we recommend contacting the manufacturer to see if they can help with the replacement shipped directly to you. If the manufacturer cannot provide help with your order. Simply contact us with your order number so that we will arrange to have your order replaced or refunded upon receipt to your account.


    Wrong or unordered item

    We suggest confirming your order by checking your account and the packing list for the model number and any other details that do not match your order. Upon confirming your order please contact us via e-mail or phone with your order number. If you have purchased from one of JoyLot's third party certified merchant, please contact the seller directly.


    Missing items within your order

    JoyLot may split orders and ship your items in multiple orders. Check the packing slip that was included in your order to match the items received with the packing slip. If an item ordered was not received with your shipment allow a few days for an additional shipment to arrive to fulfill your order. If an additional package or an e-mail notification was not received please feel free to contact us with your order number so that we will look into your order.


    Packing & Sending Your Return

    1. Pack your order safely including all original packaging and manuals.

    2. You may reuse the box your item arrived in or you may use your own packagings. Include the packing slip inside the box and tape it safely. (do not tape the original packaging of the item or the item itself)

    3. If you are using JoyLot shipping label affix the shipping label on the outside of the box and arrange for the shipping carrier to pick up, or take it to the post office or shipping center.

    4. If a shipping label was not provided we recommend shipping your return via track-able insured method.

    Exchanging.

    Due to the volume of sales and high demand for our products we cannot reserve items for an exchange. If you are like to exchange your order, you will need to reorder the new item and upon receipt of your return, a credit will be issued.

    • This policy applies only to orders placed and shipped by JoyLot. For orders placed with other merchants besides JoyLot please contact the merchant directly.


    Return Address

    Since we operate from different fulfillment centers some return products may require being returned to a specific address. Every return process is required an RMA (Return Merchandise Authorization) which will include the address to ship your return and all details associated with your order return request.

    Obtaining a return authorization can be done via the following.

    1. Login to your account and locate your order to process your return request and print a prepaid return label.

    2. For guest checkout purchases, click on the Return link on top right or if you are using a mobile device you can locate the Return button on the bottom footer.

     


     

     

     

JoyLot, Inc. BBB Business Review