JoyLot's top priority is to offer you the best security possible. The following outline what you can do If you suspect an unauthorized party has accessed or has attempted to access your JoyLot account.

First Check your email for any changes that may have taken place on your personal page.

Second, check with family members and others who may use your account to verify that they did not make any changes. After you have done so, attempt to sign in to your account.

• If you were able to sign in we suggest you do the following below.
• If you are not able to sign in contact us for additional assistance

1. Change your password on your personal account page.
2. Change your Keyword and use a keyword you will be able to remember.
3. Verify your personal contact information registered on your JoyLot account and change anything that isn't correct.
4. Search for any active bids or listings that may be unauthorized.