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Returns and Exchanging
RETURNS & EXCHANGING
- Return Policy
- JoyLot Marketplace Retailers Policy
- Sunglasses, Eyeglasses or Prescription by JoyLot
- Shipping Fees Refund
- Restocking Fees on Certain Items
- Non-Returnable Items and Returns of Opened or Over 30 Days
- Canceling or changing an order not yet shipped
- Damaged or Defective Items
- Wrong or unordered item
- Missing items in your order
- Packing & Sending Your Return
- Return Address
Business Address and Hrs.
- Our Warehouse and Shipping Center
20 Dunton Ave
Deer Park, N.Y. 11729
- Hours of operations:
Mon-Fri 9:30 am to 5:30 pm EPT.
- Toll-Free: 800-393-5050
- Tel: 631-938-1238
- eMail: Contact Us and select the right department.
- Our Optical Store
Looks & Co.
1450 The Arches Circle
Deer Park, N.Y. 11729
- Hours of operations:
Monday: 09:00 am to 9:00 pm EPT.
Tuesday: 09:00 am to 9:00 pm EPT.
Wednesday: 09:00 am to 9:00 pm EPT.
Thursday: 0900 am to 9:00 pm EPT.
Friday: 09:00 am to 9:00 pm EPT.
Saturday: 09:00 am to 9:00 pm EPT.
Sunday: 10:00 am to 8:00 pm EPT.
- An optician is available daily during business hours.
You may return new items sold and shipped within 30 days of delivery for a full refund. JoyLot will even cover the shipping cost if the return is the result of our error or if you have received an incorrect or defective item.
We'll cover the return shipping for items listed with the free return badge. If you purchased an item that is eligible for free returns and the free return is listed for that item on your invoice. You may return the item within 30 days by printing the free return shipping label that will be provided to you in your Joylot account.
For items sold and shipped by JoyLot approved third-party, the same 30-day return policy applies for unused and unworn items.
Return refunds are processed daily and can take up to 3 days after receipt of your return. Every return is subject to inspection, we'll notify you via e-mail once we have completed your return process. Please allow up to one billing cycle to appear on your credit card statement.
All refunds will be credited to the original payment used to place your order.
All orders other than JoyLot user-id, are purchased from one of our Certified Merchant Retailers.
Each Certified Merchant Retailers has its own cancellation and returns policies and you must contact the Merchant directly if there is a problem with your order. To contact your Merchant Retailer, click on the My Account link and you will find the Merchant Retailers contact information. Prior to buying an item from one of JoyLot's Merchant Retailers, Click on the Return Policy tab in the item details page.
Items purchased from a Certified JoyLot Merchant cannot be returned to JoyLot.com. You must return your purchase to the Merchant Retailer in accordance with their returns policy.
Shipping fees paid when placing your order are non-refundable. If you return an item(s) from an order received Free shipping, the original shipping saved associated with the return will be deducted from the refund amount.
To return your order using our printed postage-paid label or a shipping label issued by customer service, the cost of the shipping fees will be deducted from your refund. If you will cover the shipping cost to send back the package to JoyLot, the shipping fees are non-refundable.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
Certain items sold and fulfilled by JoyLot are subject to a restocking fee and restocking fees may vary. The restocking fees for certain items are as follow.
Items returned over 30 days from date of delivery date by the shipping carrier are non returnable and if approved a restocking fee of 50% will be deducted from your refund total. Over 30 days unapproved returns may subject to a shipping fee in order for us to ship the package back.
Non refundable items are:
- Opened unwrapped CD, DVD, VHS, Tape, Software, Video Game, Cassette Tape, and Records.
- Computer laptops and desktops more than 30 days after delivery
- Any product missing the serial number or UPC
- Any items not in its original condition damaged, or missing parts not due to our error.
- Items not in its original packaging or missing booklets or instruction books.
- Items that are classified as hazardous materials or use flammable liquids or gases
- Items purchased from sellers other than JoyLot.com
- Health and Personal Care Items
- Cholesterol monitors
- Diabetic/glucose monitors
- Sex & Sensuality items
- Sunglasses, Eyeglasses or Prescription by JoyLot (Learn More)
Wrong Order or Missing Parts
JoyLot will stand behind its orders sold or fulfilled by JoyLot. If a problem arises with an order you have received for JoyLot or fulfilled by JoyLot, we certainly want to help and resolve any problems that may arise.
Order not yet entered or shipped may be canceled and or exchanged. To cancel or exchange an order will require direct contact via phone prior to shipping your order.
Please note: Whenever exchanging an item may delay your order and it's delivery time. Due to the amount of packages shipped daily we cannot and do not guarantee to pull an order after it has entered the shipping process.
If you have received a damaged or defective item, we recommend contacting the manufacturer to see if they can help with the replacement shipped directly to you. If the manufacturer cannot provide help with your order. Simply contact us with your order number so that we will arrange to have your order replaced or refunded upon receipt to your account.
We suggest confirming your order by checking your account and the packing list for the model number and any other details that do not match your order. Upon confirming your order please contact us via e-mail or phone with your order number. If you have purchased from one of JoyLot's third party certified merchant, please contact the seller directly.
JoyLot may split orders and ship your items in multiple orders. Check the packing slip that was included in your order to match the items received with the packing slip. If an item ordered was not received with your shipment allow a few days for an additional shipment to arrive to fulfill your order. If an additional package or an e-mail notification was not received please feel free to contact us with your order number so that we will look into your order.
- Pack your order safely including all original packaging and manuals.
- You may use the box item arrived in or you may use your own packagings. Include the packing slip inside the box and tape it safely. (do not tape the original packaging of the item or the item itself)
- If you are using JoyLot shipping label affix the shipping label on the outside of the box and arrange for the shipping carrier to pick up, or take it to the post office or shipping center. (JoyLot shipping labels used for return items will be deducted from your refund total)
- If a shipping label was not provided we recommend shipping your return via track-able insured method.
Due to the volume of sales and high demand for our products we cannot reserve items for an exchange. If you are unhappy or want to exchange your order, you will need to reorder the new item and upon receipt of your return, a credit will be issued.
- This policy applies only to orders placed and shipped by JoyLot. For orders placed with other merchants besides JoyLot please contact the merchant directly. If after several attempts to resolve a problem with merchant check the following.
Since we operate from different fulfillment centers some return products may require being returned to a specific address. Every return process is required an RMA (Return Merchandise Authorization) which will include the address to ship your return and all details associated with your order return request.
Obtaining a return authorization can be done via the following.
- By calling our customer service at 800-393-5050 or 631-938-1238
- Emailing customer service from your order details.
Items returned without an RMA number will not be accepted and refused at shippers expense.