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JoyLot.com strives to deliver the largest selection of top quality designer products including, Sunglasses, Fragrances, Watches, Jewelry, Electronics, Fragrances & more. Buy Online! Contact us at 800-393-5050
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Policy



All products listed by JoyLot are shipped to you directly from JoyLot.com's warehouse or one of JoyLot.com's suppliers. Items listed under the JoyLot user id are covered under JoyLot.com's return policy, For JoyLot.com's policy please visit our return policy page or for any additional questions, please contact JoyLot.com Customer Service.
 

Who Are We?
JoyLot.com is pioneering retail of consumer products.
We strive to deliver and add top-quality products and expand our online catalog by adding new and exciting shopping categories to our product offerings. We are committed to providing quality products and expert service to our consumers. Our product line offering is top quality rating as to our consumers.

  • We have what you want.
    Our excellent supplier relationships and top inventory technological systems ensure that we usually have the products you want IN STOCK so that you can get what you want when you want it. Our order processing turnaround time is such that most orders are processed and shipped within 24-48 hours, and often a lot quicker.
  • Our service.
    We strive to make your customer experience a perfect one. We know and understand customers' needs and want you to be satisfied with your purchase, and thrilled with the quality of service.
  • Safety and security.
    JoyLot takes security very seriously. Purchases made using JoyLot.com to pay for JoyLot purchases are 100% safe. Neither JoyLot nor its Merchants get access to your credit card information. Once a purchase is processed JoyLot does not save or forward any credit card numbers. (which means as soon as you transmit your charge your credit card information is deleted immediately and no one has access to your credit card number)

We are committed to providing great quality and service to everyone trading ' practically anything, all over the world."

We welcome you to the JoyLot community and hope your shopping experience will be a joyful one.

The Staff of JoyLot.com

JoyLot staff is happy to answer any questions or concerns you may have.


Business Hrs.

  • Mon-Fri 9:30 am to 5:30 pm EPT.


Contacting Us.

  • Toll-Free: 800-393-5050
  • Dialing in the US: 631-938-1238
  • eMail: Contact Us and select a department.


Returns and Exchanging

 

Shipping and Delivery

 

Payments and Pricing

JoyLot Eyewear
We are the most up-to-date and leader source in the Sunglasses and Eyeglasses industry. We welcome you to search our largest online catalog featuring top designer sunglasses and eyeglasses. Our guarantee to you is that all our products are 100% authentic guarantee, and our mission is to offer you top customer service.
 

 

Our return policy is simple. If you are not happy, we are not happy. We simply offer a 30 Days money-back guarantee and no restocking fees. (Except special order items)

Risk-free purchasing Sunglasses or Eyeglasses frames from us.
  • Purchase any Sunglasses or Eyeglasses frames and get free shipping and no restocking fees.
  • Free shipping and promotion is within the continental 48 US states.
  • This policy applies to purchases made only on Joylot.com

RX Order Cancelation.

RX prescription glasses orders may be canceled within 3 hours of the original order time. Once our lab begins the process of an RX order the lenses are non refundable

Product policy and warranty coverage.

Frames and Sunglasses only guarantee. Prescription Lenses guarantee.
Our return policy is simple. If you are not happy, we are not happy. We simply offer a 30 Days money-back guarantee and no restocking fees.

No Restocking Fees:

Note that we do not believe in charging a restocking fee for returns from your refund. In the event, you are not happy with your purchase made on JoyLot you will not be charged a restocking fee.

Special Order Specified Items Return Policy.

You may return new, unused items within 30 days of delivery for a refund. item must be in original new condition including all booklets, inner case, outer case, and authenticity cards. Shipping fees are non-refundable.

On occasion, there may be an item that has been oversold, backorder, or is no longer available, we will contact you with the status and or cancel your order and credit any charges that were made to your account.

All sunglasses frames are warranted for 1 Year from the date of purchase against any manufacturer’s defects. Manufacturers’ defects include structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include flagrant misuse causing frame damage, scratching or tarnish; pet damage; destruction or damage by vehicle; stepping on or sitting on the frame; bending or twisting the frame, or any other damage not considered a manufacturing flaw.

Defective frames, ( upon inspection ), will be replaced with a new pair. In cases where the frame is listed as discontinued (no longer manufactured), the frame will be replaced with another color or a different model of equal or lesser value. We will contact customers in these situations. Please be advised that all shipping charges are the sole responsibility of the customer, including any taxes and duties incurred with international packages.

If for any reason we discover that the damage is not a manufacturer defect, we will contact you and the customer is responsible for the shipping fees to ship the product back.

 

Quality and Precision is what we offer. Upon receiving your glasses, if for any reason you change your mind and would like to change them for another style, color, model, or even if your doctor changes your RX. We will be happy to re-make the lenses for you at no cost within 30 days. If you choose to upgrade your lenses or add special coatings, you will only be responsible for the upgrade fee and a flat fee of $9.95 for shipping and handling. We will cover your shipping return fee.
If you choose to just return and wish to receive a refund on a prescription order, a full refund will be issued for the frames, however, RX lenses are not refundable.

 
All prescription frames are guaranteed for 1 Year from the date of purchase against any manufacturer’s defects. Manufacturers’ defects include structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include flagrant misuse causing frame damage, scratching or tarnish; pet damage; destruction or damage by vehicle; stepping on or sitting on the frame; bending or twisting the frame, or any other damage not considered a manufacturing flaw.

Defective frames, ( upon inspection ), will be replaced with a new pair. In cases where the frame is listed as discontinued (no longer manufactured), the frame will be replaced with another color or a different model of equal or lesser value. We will contact customers in these situations. Please be advised that all shipping charges are the sole responsibility of the customer, including any taxes and duties incurred with international packages.

Non-defective frames returned in brand condition including all original packaging materials, unused warranty cards, and instruction booklets, will be credited with no restocking fees. Lenses are nonrefundable, and shipping fees are nonrefundable.

All Rx orders must be purchased online and a valid prescription is required. 

Every prescription lens is purchased with a scratch-resistant coating. Please be advised no lens is 100% scratch proof and rough handling or incorrect cleaning can still scuff them up or create surface scratches.

For more information on prescription glasses and help on reading your prescription click on this link http://www.joylot.com/info/Types-of-Prescription-Lenses.cfm

 

Largest Inventory Available:

  • We have a large inventory in stock and close to 99% of our orders are shipped within one business day.
Shipping:
  • Upon shipping, we will email you the tracking number.
  • We ship domestic and worldwide, traceable service, please select your destination in the drop-down list under the shipping tab for shipping destinations and rates.
  • We ship to all addresses within the US including P.O. Box, APO AE, Alaska, Hawaii, and Puerto Rico. Note that some items that may be overweight or too large for post office handling will be required to be shipped to a physical address.
  • We ship worldwide, Traceable service Please select your destination in the drop-down list under the shipping tab for shipping destinations and rates.
  • For international orders Please note that we are not responsible for duty fees and taxes.
  • We cannot mark packages as gifts.
 

 

 

JoyLot.com does not operate under any similar-sounding names or misleading websites. We are the name you have come to trust when shopping online.

JoyLot is a registered trademark.

Policy update 03/01/2010




JoyLot, Inc. BBB Business Review