JoyLot.com strives to deliver the largest selection of top quality designer products including, Sunglasses, Fragrances, Watches, Jewelry, Electronics, Fragrances & more. Buy Online! Contact us at 800-393-5050
Shop by Department
Cart
Proceed to Checkout
YOUR CART IS EMPTY

YOUR WISH LIST (0 ITEMS) refresh

Hello, Sign in
Shop by department

Policy



All products listed by JoyLot are shipped to you directly from JoyLot.com's warehouse or one of JoyLot.com's suppliers. Items listed under the JoyLot user id are covered under JoyLot.com's return policy, For JoyLot.com's policy please visit our return policy page or for any additional question, please contact JoyLot.com Customer Service.

Who Are We?
JoyLot.com is a pioneering retail of consumer products.
We strive to deliver and add top quality products and expand our online catalogue by adding new and exciting shopping categories to our product offerings. We are committed to provide quality products and expert service to our consumers. Our product line offering is top quality rating as to our consumers.

Who are Our Customers?
With a consistent history of growth in an extremely competitive business, we receive a majority of our business from repeat and referred customers who have made JoyLot.com their one-stop shop for quality consumer products. We have been providing the needs of end-users across a broad demographic spectrum. From the individual customer purchasing equipment for their personal use to the corporate end-user, our fanatical devotion to outstanding service and the best possible pricing is the key to our growth and repeat-customer base. We know what it takes to fulfill large orders quickly, efficiently, and most importantly ACCURATELY!!

Why Buy From Us?
We are proud to offer the outstanding service and quality state-of-the-art products that our customers have come to depend on. We offer an easy way to shop online with a professional customer service sales staff and a call back option.

Who else sells on Joylot.com?
At the same time JoyLot's effort is to expand it's online catalog and offer great savings, therefore we have added other certified and approved merchants offering you top quality items and great savings. All JoyLot merchants and sellers are certified and approved by JoyLot assuring you that your purchase is guaranteed and safe.

  • We have what you want.
    Our excellent supplier relationships and top inventory technologically systems ensure that we usually have the products you want IN STOCK so that you can get what you want when you want it. Our order processing turn around time is such that most orders are processed and shipped within 24-48 hours, and often a lot quicker.
  • Our service.
    We strive to make your customer experience a perfect one. We know and understand customers needs and want you to be satisfied with your purchase, and thrilled with the quality of service.
  • Safety and security.
    JoyLot takes security very seriously. Purchases made using JoyLot.com to pay for JoyLot purchases are 100% safe. Neither JoyLot or it's Merchants get access to your credit card information. Once a purchase is processed JoyLot does not save or forwards any credit card numbers. (which means as soon as you transmit your charge your credit card information is deleted immediately and no one has access to your credit card number)

We are committed to providing great quality and service to everyone trading ' practically anything, all over the world."

We welcome you to the JoyLot community and hope your shopping experience will be a joyful one.

The Staff of JoyLot.com

JoyLot staff are happy to answer any questions or concerns you may have.

Business Hrs.

  • Mon-Fri 9:30am to 6:30pm EPT.

Contacting Us.

border=0 From the United States:

  • Toll Free: 800-393-5050
  • Dialing in the US: 631-938-1238
  • eMail: Contact Us and select the right department.

As we have increased our shipping destinations to more countries, we now make it more convenient for you to reach us during our normal US business hours.

border=0 From The United Kingdom:

  • Tel: +44 20 3239 5242

border=0 From Australia:

  • Tel: +61 2 8003 3436

Contacting Us.

Dial By Extention:
800-393-5050 ext. 1
631-938-1238 ext. 1

Product Inquiry:
800-393-5050 ext. 3
631-938-1238 ext. 3

Sales:
800-393-5050 ext. 2
631-938-1238 ext. 2

Order Status:
800-393-5050 ext. 4
631-938-1238 ext. 4

Returns:
800-393-5050 ext. 5
631-938-1238 ext. 5

Buyers Support:
800-393-5050 ext. 6
631-938-1238 ext. 6

Seller Support:
800-393-5050 ext. 7
631-938-1238 ext. 7

Marketing:
800-393-5050 ext. 8
631-938-1238 ext. 8

 

Write Us:

JoyLot, Inc.
P.O.Box 595
Hicksville, NY 11802-0595
 

We provide call back to our customers located in the U.S., Canada, Puerto Rico, Guam, U.S. Virgin Islands, France, Ireland, Italy, Spain and United Kingdom. To request a call back simply enter your phone number in the call back box located on the top left on www.joylot.com during business hours and a JoyLot representative will be happy to call you.

Before contacting us, please note that many answers to your most common questions can be answered on our FAQ and Policies section.

FAQ, Policies, Help

 

Returns and Exchanging

 

Shipping and Delivery

 

Payments and Pricing

JoyLot Eyewear
We are the most up to date and leader source in the Sunglasses and Eyeglasses industry. We welcome you to search our largest online catalogue featuring top designers sunglasses and eyeglasses. Our guarantee to you is that all our products are 100% authentic guarantee, and our mission is to offer you top customer service.
 
border=0 Professional Customer Service Staff:

Our customer service staff are happy to answer any questions you may have. You may reach us during normal business hours Monday to Friday 9:30 am to 5:30 pm Eastern time. Call toll-free 800-393-5050

 

Our return policy is simple. If you are not happy, we are not happy. We simply offer a 30 Days money back guarantee and no restocking fees. (Except special order items)

Risk free purchasing Sunglasses or Eyeglasses frames from us.
  • Purchase any Sunglasses or Eyeglasses frames and get free shipping and no restocking fees.
  • Free shipping and promotion is within the continental 48 US states.
  • No restocking fees applies to all JoyLot Eyewear orders.
  • This policy applies to purchases made only on Joylot.com

Product policy and warranty coverage.

Frames and Sunglasses only guarantee. Prescription Lenses guarantee.
Our return policy is simple. If you are not happy, we are not happy. We simply offer a 30 Days money back guarantee and no restocking fees.

No Restocking Fees: Note that we do not believe in charging a restocking fee for returns from your refund. In the event you are not happy with your purchase made on JoyLot EyeglassesMall you will not be charged a restocking fee. (Except special order items)

For an exchange: Buyer is responsible for shipping fees to return to us and 7.95 for us to resend the exchanged item.

For a refund shipping fees are non refundable.

If your purchase came with free shipping a refund will be made minus $7.95 + $2.95 each additional item for shipping fees.

Special Order Specified Items Return Policy.
All items placed specified with the Special Order, are refundable within 30 days with a 10% restocking fee. Free Shipping items will also be subtracted $7.95 + $2.95 for each additional item.

You may return new, unused items within 30 days of delivery for a refund. item must be in original new condition including all booklets, inner case, outer case and authenticity cards. Shipping fees are non refundable.

On occasion there may be an item that has been oversold, back order or is no longer available, we will contact you with the status and or cancel your order and credit any charges that were made to your account.

All sunglasses frames are warranted for 1 Year from the date of purchase against any manufacturer’s defects. Manufacturer’s defects include: structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include: flagrant misuse causing frame damage, scratching or tarnish; pet damage; destruction or damage by vehicle; stepping on or sitting on the frame; bending or twisting the frame; or any other damage not considered a manufacturing flaw.

Defective frames, ( upon inspection ), will be replaced with a new pair. In cases where the frame is listed as discontinued (no longer manufactured), the frame will be replaced with another color or a different model of equal or lesser value. We will contact customers in these situations. Please be advised that all shipping charges are the sole responsibility of the customer, including any taxes and duties incurred with international packages.

If for any reason we discover that the damage is not a manufacturer defect, we will contact you and the customer is responsible for the shipping fees to ship the product back.

 

As a valued JoyLot customer, we will be happy to offer a one-time exchange only on a pair of eyeglasses or sunglasses prescription order within 30 days of the shipping date. Please note that prescription are non refundable. If an exchange is made to a new frames that the lenses cannot be transferred and a new set of lenses are required to be made on a frame exchange, we will credit 50% of the original lens price towards the new lenses. Addition shipping charges will apply.

All prescription frames are warranted for 1 Year from the date of purchase against any manufacturer’s defects. Manufacturer’s defects include: structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include: flagrant misuse causing frame damage, scratching or tarnish; pet damage; destruction or damage by vehicle; stepping on or sitting on the frame; bending or twisting the frame; or any other damage not considered a manufacturing flaw.

Defective frames, ( upon inspection ), will be replaced with a new pair. In cases where the frame is listed as discontinued (no longer manufactured), the frame will be replaced with another color or a different model of equal or lesser value. We will contact customers in these situations. Please be advised that all shipping charges are the sole responsibility of the customer, including any taxes and duties incurred with international packages.

Non defective frames returned in brand condition including all original packaging materials, unused warranty cards, and instruction booklets, will be credited with no restocking fees. Lenses are non refundable, and shipping fee are non refundable, free shipping order will incur a $10.95 charge. 

All Rx orders must be purchased online and a recent prescription is required. 

Every prescription lens purchased with a scratch-resistant coating. Please be advised no lens is 100% scratch proof and rough handling or incorrect cleaning can still scuff them up or create surface scratches. 

In the event your lenses scratch to the point you want them replaced, we offer a one (1) time replacement charge of only 50% of the original cost of the lenses,( plus return shipping charges ) to replace them. This must be done within a year of the purchase date of the scratched lenses. 

Tinting will be completed to market standards or for special levels of tint you will be required to specify. 

 For more information on prescription glasses and help on reading your prescription click on this link http://www.joylot.com/info/Types-of-Prescription-Lenses.cfm

All returns require an Return Merchandise Authorization (RMA) number by calling us at: 800-393-5050 or 631-938-1238 

Returns must be sent prepaid and insured for the for full price by a trackable carrier such as UPS, Federal Express or the United States Post Office.

Largest Inventory Available:

  • We have a large inventory in stock and close to 99% of our orders are shipped within one business day.
Shipping:
  • Upon shipping we will email you the tracking number.
  • We ship domestic and worldwide, traceable service, please select your destination in the drop down list under the shipping tab for shipping destinations and rates.
  • We ship to all addresses within the US including P.O. Box, APO AE, Alaska, Hawaii and Puerto Rico. Note that some item that may be overweight or too large for post office handling will be required to be shipped to a physical address.

Frames and prescription shipping time. 

Due to customers demand to receive their order as soon as possible, we only list products that are in stock and ready to ship to assure your satisfaction. Sir tin frames that come in different sizes, may require additional handling time.

Shipping Method

Sunglasses &
Frames without
prescription

 Frames
with
prescription

United States Continental  

Pending receipt of prescription and all measurements required.

Free Standard 2-5 Days

2-5 business days

9-12 business days
Express 2nd Day

2 Business Days

8-10 Business Days
Next Day Air

1 Business Day

6-7 Business Day
Alaska, Hawaii, Puerto Ricco    

Standard Shipping

3-5 business days

10-12 business days

Express 2nd Day

2 Business Days

8-10 Business Days

International    
International Standard 3-5 Days 3-5 Business Days 10-12 Business Days
International Express 2-4 Days 2-4 Business Days 9-11 Business Days
 
  • We ship worldwide, Traceable service Please select your destination in the drop down list under the shipping tab for shipping destinations and rates.
  • For international order Please note that we are not responsible for duty fees and taxes.
  • We cannot mark packages as gift.
 

 

 

JoyLot.com does not operate under any similar-sounding names or misleading websites. We are the name you have come to trust when shopping online.

JoyLot is a registered trademark.

Policy update 03/01/2010